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 Frequently
Asked
Questions
How can I place an
order?
There are 3 easy ways to order merchandise from PJ Publications
& Gifts, LLC.
- Online: You can place your order here online
with us using your credit card on our secure checkout page. We
accept Visa, Mastercard, Discover and American Express. If you
prefer, you can choose to pay with your credit card or by
e-check using PayPal. Paying online is the
fastest way to order.
- By Phone: To place your
order by phone using your credit card, please call 608-332-7775.
- By Mail: If you prefer to
order by mail, we accept checks and money orders. Please send
payment with the items you would like to purchase and send to PJ Publications & Gifts, P.O. Box
45468, Madison, WI 53744-5468.
We do not collect or store credit card
information.
Please note, we ship merchandise after your
personal check, either online or paper, has cleared or money order
has been verified.
When can I expect to
receive my merchandise?
Most items ship from Madison, Wisconsin, within hours of
receiving the order. Some
people receive their orders in as little as two to three days! All
orders are shipped via the United States Postal Service. If
you need your order rushed, please let us
know. There is an additional charge for packages sent Express Mail.
What is your return
policy?
We want you to be happy with your purchase. If you are not
completely satisfied, we will issue a full refund (minus shipping
and handling costs) within 30 days after receiving your merchandise.
How do you calculate
shipping charges within the United States?
Shipping charges are based on shipping within the United States, and your total purchase, as follows.
We use the United States Postal Service. Delivery confirmation is
included in the cost of shipping. Shipping insurance is optional at your request. We strive to keep
these costs as low as possible. We use the same formula used by PayPal to calculate shipping. And if you spend $50 or more with us
on any single order, your shipping is
FREE!
We value our customers at PJ Publications & Gifts.
Total cost of merchandise
Approximate shipping costs
$.01 to $14.00 $3.00
$14.01 to $23.00
$4.00
$23.01 to $35.00
$4.75
$35.01 to $49.99
$5.00
$50.00 and up
Free shipping!
Do you ship outside the
United States?
At this time we ship within the US, as well as to Canada, Australia,
and several other countries. At checkout, in the Ship to box, click
on Ship outside U.S. and search for your country. If the shipping
total is $0, that means we are currently not set up to ship to your
country. We may still be able to ship to you but will send an
invoice for shipping costs, or your payment will be refunded. Please
see the Shipping to Other Countries table below for rates. Please
note, we are not shipping to all countries.
Please note for packages being
shipped outside of the US: We use First Class International Mail
via the United States Postal Service. If you would like expedited
shipping there will be an
additional charge. In these cases please contact us for details.
Our free shipping promotion does not
apply to orders shipped outside of the United States.
Any fees that your country's Customs
office may add are the responsibility of our customers.
We disclose full information on
Customs forms. We are unable to indicate that your package is a
Gift.
Shipping to Canada
Total cost of merchandise
Approximate shipping costs
$.01 to $14.00
$4.50
$14.01 to $23.00
$5.00
$23.01 to $35.00
$5.75
$35.01 to $49.99
$6.50
$50.00 and up
$8.00
Shipping to Other Countries*
Total cost of merchandise
Approximate shipping costs
$.01 to $14.00
$6.50
$14.01 to $23.00
$9.00
$23.01 to $35.00
$10.50
$35.01 to $49.99
$11.75
$50.00 and up
$14.00
Do you charge sales tax?
If you are a Wisconsin resident, a 5.5% sales tax charge needs
to be
added to your total. The State of Wisconsin requires me to do this.
How can I receive
FREE
shipping?
When you buy more you save more! And if
you spend $50 or more with us on your order we will give you
FREE SHIPPING!
We value our customers at PJ Publications & Gifts and this is our
special thank you to you.
If this is a gift for
someone, can you include a gift card?
Absolutely! We will be happy to include an attractive gift card
at no additional cost. Just let us know what you would like the card
to say.
How can I get my
discount if I have a promotional code?
If you place an order online, your discount will be issued AFTER
you pay. We are currently unable to issue automatic discounts. But
please be assured you will receive your discount if you are entitled
to one. If you place an order by mail, simply deduct the discount
from the total cost BEFORE adding shipping & handling charges, and
applicable sales tax.
Do you have a physical
storefront?
At this time we are an Internet-based company.
Do you have a privacy
policy?
Yes, we take your privacy very seriously.
We do not sell, rent or trade your information
to outside vendors.
We collect your information, including name,
mailing address, email address, and if you have provided them, a
company name and phone number, when:
- you have placed an order.
- you have requested that your order be
shipped to a different recipient.
- you have registered for a sweepstakes or
contest.
We use this data to properly fill your order
and for record keeping. We may also periodically send you
promotional materials by regular mail. If you do not want to receive
these mailings, simply contact us. We do not collect or store credit
card information.
When you visit our website, we may be able to
recognize your domain name.
Our email newsletter is sent out only to
subscribers. If you have subscribed to our newsletter and no longer
wish to receive it, please contact us. There is also an area at the
bottom of the newsletter to unsubscribe.
The linked websites on our site are those of
third parties with separate privacy policies, so we therefore have
no responsibility for their content. We do welcome feedback about
these sites.
If you have any additional questions, please feel free to contact me
at
paula@pjpublications.com
Thank you!
Paula
PJ Publications & Gifts, LLC
P.O. Box 45468
Madison, WI 53744-5468
608-332-7775
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